Privacy Policy

Privacy Policy

At Awfa Intense, we are committed to protecting your personal information and your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

When you shop with us or browse our store, we collect:

  • Personal Details: Your name, email address, and phone number (essential for delivery coordination).

  • Shipping & Billing Address: To ensure your fragrances reach the correct destination.

  • Payment Details: Information processed securely through our payment partners (Credit/Debit cards, Bank Transfers, or Mobile Wallets).

  • Technical Data: Your IP address, browser type, and device info to improve your shopping experience.

  • Interaction History: Your purchase history and any queries sent via our website or WhatsApp.

2. How We Use Your Information

We use your data to:

  • Process Orders: Manage payments, shipping, and order tracking.

  • Customer Support: Respond to your inquiries and provide fragrance recommendations.

  • Personalization: Improve our website layout and product selection based on your interests.

  • Updates: Send you order confirmations and (with your consent) notify you of new arrivals or sales.

  • Security: Detect and prevent fraudulent transactions.

3. Sharing Your Information

We value your trust and do not sell or rent your personal data. We only share information with trusted partners necessary to serve you, such as:

  • Courier Services: Reliable delivery partners within Pakistan (to deliver your order).

  • Payment Gateways: Secure processors for online transactions.

  • Analytics: Tools like Google Analytics to understand how visitors use our site.

  • Marketing: Email or SMS platforms (only if you have opted in).

4. Cookies

We use cookies to remember your preferences and analyze site traffic. You can manage your cookie settings through your browser, though disabling them may limit some features of our website.

5. Data Security

We implement industry-standard security protocols to keep your information safe. While we strive to use every commercially acceptable means to protect your personal data, please remember that no method of transmission over the internet in Pakistan or elsewhere is 100% secure.

6. Your Rights

As a valued customer, you have the right to:

  • Ask for a copy of the personal data we hold about you.

  • Request a correction if any of your information is inaccurate.

  • Request that we delete your data from our system.

  • Unsubscribe from marketing messages at any time.

7. Third-Party Links

Our website may contain links to other sites (such as social media pages). We are not responsible for the privacy practices of those external websites and suggest you read their policies.

8. Changes to This Policy

Awfa Intense reserves the right to update this policy at any time. Any changes will be updated on this page immediately.

9. Contact Us

If you have questions about your privacy or wish to update your information, please contact us:

  • WhatsApp: +92 324 4880795

  • Office Address: Onehub IT Tower Block L Valencia Town, Lahore